Orders are processed within 2–3 business days (excluding weekends and holidays). Once shipped, delivery times vary by location and shipping method selected at checkout.

Yes. Express options may be available at checkout depending on your address.

Yes, we ship worldwide. International delivery timelines vary by destination.

International orders may be subject to duties, taxes, or customs fees. These are assessed by your country and are the customer’s responsibility.

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.

First, confirm the shipping address and check with your household, concierge/front desk, or nearby safe drop areas. Then contact the carrier. If you still need help, email us and we’ll support next steps.

Select your items, add to cart, and complete checkout. You’ll receive an order confirmation email immediately after purchase.

We accept major payment methods available through our secure checkout. Additional options (such as installments) may appear depending on your location and eligibility.

We begin processing quickly to protect delivery timelines. If you need to update or cancel, contact us at support@milyanahair.com within 1 hour of placing your order. After that window, changes may not be possible.

Address changes must be requested within the same 1-hour window. Once an order enters fulfillment, we may be unable to update shipping details.

Unless stated otherwise, one discount code per order is permitted.

Our hair is 100% raw and unprocessed—no synthetic blends, no chemical processing, and no heavy coatings. It’s curated for longevity, softness, and natural movement.

Yes. Because the hair is raw and unprocessed, it can be colored. For best results and to protect quality, we strongly recommend working with a licensed professional.

With proper care, Milyana Hair can last 3–5 years or more. Raw hair is an investment—treat it with consistent moisture and gentle handling.

Minimal shedding is normal (especially during the first wash or with regular brushing). Proper hydration, detangling from ends to roots, and heat protection help maintain the best experience.

• Use sulfate-free, moisturizing shampoo and conditioner
• Co-wash before first install to enhance softness and refresh the hair
• Limit heat and always use heat protectant
• Let the hair air-dry when possible to preserve texture and lustre
• Detangle gently from ends to roots
• Protect hair at night with satin/silk caps or bonnets

For step-by-step routines and product-specific guidance, visit our Hair Care page.

Yes—protect your hair at night with a silk/satin bonnet or scarf, or sleep on a silk pillowcase to reduce friction and dryness.

Yes. When you straighten or curl, the hair will typically revert back to its natural texture after washing and conditioning.

Due to hygiene and the nature of raw hair, all sales are final. We do not accept returns or exchanges.

If you receive the wrong item or an item arrives damaged, email us within 48 hours of delivery at support@milyanahair.com with:

• Your order number
• Clear photos of the issue

We’ll review and resolve it as quickly as possible.

Important: Items that have been worn, installed, altered, colored, or chemically processed are not eligible for replacement.